Terms And Conditions

Deep Cleaning Richmond Service Terms and Conditions

These Terms and Conditions govern the provision of deep cleaning and related services by Deep Cleaning Richmond to residential and commercial clients within our service areas. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or business purchasing services from Deep Cleaning Richmond.

Services means deep cleaning and any related cleaning or ancillary services provided by Deep Cleaning Richmond, including but not limited to end of tenancy cleaning, one-off cleaning, and specialised cleaning as agreed.

Service Area means the locations in which Deep Cleaning Richmond offers its services, including Richmond and other nearby areas as advertised from time to time.

Agreement means the contract between Deep Cleaning Richmond and the Client for the supply of Services, incorporating these Terms and Conditions and any written or verbal confirmation of booking.

2. Scope of Services

Deep Cleaning Richmond provides professional deep cleaning services, including but not limited to detailed cleaning of kitchens, bathrooms, living areas, bedrooms, internal windows, surfaces, and fixtures as agreed at the time of booking. Any additional or specialised tasks must be requested in advance and confirmed by us.

The exact scope of work will be described in your booking confirmation or as otherwise agreed. It is the Client's responsibility to ensure that the agreed scope meets their requirements before the Service Date.

3. Booking Process

3.1 Bookings may be requested by the Client via our website contact form or other methods of contact as we may make available. A booking is not confirmed until Deep Cleaning Richmond has expressly accepted it and provided a booking confirmation.

3.2 The Client must provide accurate and complete information at the time of booking, including property size, number of rooms, property condition, access details, parking information, and any particular areas of concern.

3.3 Quotations are based on the information supplied by the Client. Deep Cleaning Richmond reserves the right to amend the quotation and charge accordingly if the information provided is inaccurate or incomplete, or if the actual condition of the property requires additional time, staff, or materials.

3.4 A provisional date and time will be offered subject to availability. Deep Cleaning Richmond will use reasonable efforts to honour requested dates and times, but they cannot be guaranteed. The booking will only be binding once you receive a formal confirmation from us.

4. Access to the Property

4.1 The Client is responsible for ensuring that Deep Cleaning Richmond has safe and reasonable access to the property at the agreed time. This includes providing correct keys, codes, or the presence of someone to grant entry.

4.2 Where keys are provided, the Client confirms that they have permission to grant such access. Deep Cleaning Richmond will take reasonable care of keys while they are in our possession but accepts no liability for pre-existing issues with locks, doors, or security systems.

4.3 If entry to the property is not possible at the agreed time due to the Client's act or omission, Deep Cleaning Richmond reserves the right to charge a missed appointment fee, which may be up to the full quoted cost of the service.

5. Client Obligations

5.1 The Client must ensure that the property has basic utilities available, including running water, electricity, adequate lighting, and reasonable ventilation. If such utilities are not available, Deep Cleaning Richmond may be unable to perform the Services and may treat this as a cancellation by the Client.

5.2 The Client should remove personal belongings, valuables, and fragile or irreplaceable items from the areas to be cleaned where reasonably possible. Items of high value should be stored securely.

5.3 The Client must advise Deep Cleaning Richmond of any known health and safety risks, including hazardous materials, structural issues, infestations, or other conditions that may affect the performance of the Services.

6. Pricing and Payment Terms

6.1 All prices are provided in pounds sterling and, unless otherwise stated, are inclusive of standard cleaning materials and equipment.

6.2 Quotations are provided based on the information available at the time and remain valid for a limited period as indicated. Deep Cleaning Richmond reserves the right to withdraw or revise any quotation that has not been accepted within that period.

6.3 Payment terms will be communicated at the time of booking. Deep Cleaning Richmond may require a deposit to secure the booking and may require payment in full either in advance or on completion of the Services, depending on the type and size of the job.

6.4 Where payment is not made on the day of service, invoices must be paid by the due date stated on the invoice. Deep Cleaning Richmond reserves the right to charge interest on overdue amounts at the statutory rate and to recover reasonable costs of debt recovery.

6.5 The Client is responsible for any bank charges or fees incurred in making payment, including international transfer fees where applicable.

7. Cancellations, Rescheduling and Delays

7.1 If the Client wishes to cancel or reschedule a booking, they must provide as much notice as reasonably possible. Specific notice periods and any applicable charges will be communicated at the time of booking.

7.2 Deep Cleaning Richmond reserves the right to charge a cancellation fee where insufficient notice is given. This may be a percentage of the agreed fee or up to the full amount for late cancellations or missed appointments.

7.3 Deep Cleaning Richmond may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, severe weather, transport disruption, or other events of force majeure. In such cases, we will offer an alternative date and time. We shall not be liable for any resulting loss, but any advance payment for unperformed Services will be refunded or applied to the rescheduled booking.

7.4 If our staff are delayed due to traffic or unforeseen circumstances, we will use reasonable efforts to inform the Client and adjust the time of arrival. A delay, in itself, will not be a ground for cancellation or refund, provided that the Service is still carried out on the same day or as otherwise agreed.

8. Quality of Service and Complaints

8.1 Deep Cleaning Richmond aims to provide services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, they should notify us as soon as possible and within 24 hours of completion where possible.

8.2 The Client must allow Deep Cleaning Richmond the opportunity to inspect and, where appropriate, to re-clean any disputed areas. Any rectification or re-cleaning will be at our discretion and limited to the specific areas in question.

8.3 We are not responsible for pre-existing damage, heavy wear and tear, staining, or conditions that cannot be resolved through reasonable cleaning methods. No guarantee is given that every stain or mark can be removed.

9. Liability and Insurance

9.1 Deep Cleaning Richmond holds appropriate public liability insurance and, where applicable, employer's liability insurance in accordance with UK law.

9.2 While we take reasonable care when providing our Services, we shall not be liable for any loss or damage that is not reasonably foreseeable, or which results from inaccurate information provided by the Client, unsafe conditions at the property, or the failure of the Client to comply with these Terms and Conditions.

9.3 Deep Cleaning Richmond will not be liable for the cost of repairing or replacing any item that is already damaged, worn, or in poor condition, or where damage occurs due to inherent defects or unsuitable materials. This includes, without limitation, discolouration of fabrics or surfaces, pre-existing damage to carpets, loose tiles, poorly fitted fixtures, or peeling paint.

9.4 In any event, our total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Client for the specific Service giving rise to the claim, except in cases where liability cannot be limited by law.

9.5 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

10. Use of Cleaning Products and Equipment

10.1 Deep Cleaning Richmond uses professional cleaning products and equipment suitable for most residential and commercial environments within our service area.

10.2 If the Client has specific allergies, sensitivities, or preferences regarding cleaning products, they must inform us at the time of booking. We will endeavour to accommodate reasonable requests, including the use of Client-supplied products, but accept no responsibility for the performance or safety of products not supplied by us.

10.3 The Client must notify us of any surfaces or items that require special care or are sensitive to certain chemicals, such as natural stone, delicate fabrics, or specialist finishes. We shall not be liable for damage arising from a failure to disclose such information.

11. Waste and Environmental Regulations

11.1 Deep Cleaning Richmond complies with applicable UK regulations relating to waste management and environmental protection in the course of providing cleaning services.

11.2 Routine household and commercial cleaning waste generated during the Service will typically be collected and placed in the Client's designated waste and recycling receptacles on site, in accordance with local waste collection rules.

11.3 We do not ordinarily remove large volumes of waste, bulky items, hazardous waste, or regulated materials from the property as part of standard deep cleaning services. This includes, but is not limited to, electrical appliances, construction debris, clinical waste, sharp objects, solvents, paints, or chemicals.

11.4 Where additional waste removal services are requested and agreed, they may be subject to separate charges and specific terms to ensure compliance with relevant waste disposal legislation and duty of care requirements.

11.5 The Client is responsible for ensuring that any waste placed in the property's bins following our Service is suitable for collection by the local authority or appointed waste contractor and that correct segregation of recyclable and non-recyclable waste is maintained.

12. Health and Safety

12.1 Deep Cleaning Richmond operates in line with relevant UK health and safety legislation. Our staff are instructed to follow safe working practices and to decline tasks that present unreasonable risk to health or safety.

12.2 We will not move heavy furniture, appliances, or other large items where it is unsafe to do so. Any such movement is at our discretion and may be refused if conditions are not suitable.

12.3 The Client must ensure that the property is in a safe condition for work, including the safe operation of electrical sockets, lighting, and water facilities. We reserve the right to suspend or cancel the Service if serious health and safety concerns arise.

13. Privacy and Data Protection

13.1 Deep Cleaning Richmond collects and processes personal data about Clients for the purpose of managing bookings, providing Services, and maintaining records. We handle such data in accordance with applicable UK data protection laws.

13.2 Personal information will be used only for legitimate business purposes, such as contact, billing, and service administration, and will not be sold to third parties.

14. Termination

14.1 Either party may terminate the Agreement for a particular Service if the other party commits a material breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable period after receiving notice.

14.2 Deep Cleaning Richmond may suspend or terminate the Service without liability if the Client behaves abusively towards staff, fails to provide safe access, or otherwise creates a hostile or unsafe working environment.

15. Amendments to Terms and Conditions

15.1 Deep Cleaning Richmond reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that specific Service.

15.2 Any significant changes to these Terms and Conditions may be communicated via our usual communication channels or made available on our website.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Agreement for the supply of Services by Deep Cleaning Richmond shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, this shall not affect the validity and enforceability of the remaining provisions.

17.2 No failure or delay by Deep Cleaning Richmond in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

17.3 The Agreement is between Deep Cleaning Richmond and the Client. No other person shall have any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999 or otherwise.

17.4 These Terms and Conditions, together with the booking confirmation and any clearly agreed variations, constitute the entire agreement between the parties and supersede any prior understandings or representations relating to the Services.